Service for your weighing system
Installation, calibration, repair and support, from the factory that built your system. Spare parts stay available for 5 years from the invoice date.
Our services
Installation
Forklift engineers fit the systems on site, truck by truck. We mount on new trucks before delivery, or on trucks already working. The hardware is the same. We also train your technicians to install, calibrate and service the systems.
Calibration and repair
The factory that builds a system also repairs it. Stock, production, repair and assembly share one roof. We have the knowledge and the resources for regular calibration, servicing and repair.
Warranty
Every Tesmatic system has a 2-year warranty on material and manufacturing. Spare parts stay available for 5 years from the invoice date.
Support
You speak directly to the engineers who designed the system. We update firmware without a site visit. The Web App is free, with no licence fees.
Installed, calibrated, supported.
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48 hours
Shipping
A standard system leaves the factory within 48 hours of the order. Spare parts ship within 48 hours too.
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24 hours
Remote response
When you ask for support, we answer within 24 hours, on working days.
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5 years
Spare parts
Spare parts come from the same factory and stay available for 5 years from the invoice date.
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2 years
Warranty
On material and manufacturing, for every system.
The people who built it fix it.
Tesmatic develops the electronics, the hydraulics, the firmware and the software in-house. One factory in Portugal produces, assembles, stocks and repairs the systems, so servicing, calibration and repair of your weighing system come from one place.
Tesmatic is ISO 9001 and ISO 14001 certified by Bureau Veritas. The systems are CE marked, and the documentation comes in more than 15 languages.
Common questions
Can you fit a fleet that is already working?
Yes. Every system retrofits to a fleet that is already working. We also mount on new trucks before delivery. The hardware is the same.
Who installs the system?
Forklift engineers fit the systems on site, truck by truck. Tesmatic or your distributor can also install them. We also train your own technicians to install, calibrate and service them.
How fast do you answer a support request?
We give a remote response within 24 hours, on working days. Spare parts ship within 48 hours.
What does the warranty cover?
Every Tesmatic system has a 2-year warranty on material and manufacturing.
What happens after the warranty?
Spare parts stay available for 5 years from the invoice date. The factory that built the system calibrates and repairs it, and we update firmware online.
Do we pay extra for firmware updates or the Web App?
No. The Web App is free, with no licence fees. Online firmware updates are included.
Help choosing
Not sure which system fits your machine?
Tell us the machine, how much it lifts and what for. We’ll tell you which system fits and what it costs.